Last updated: 17 September 2025

This Privacy Policy explains how Coastal Drink Co (“we”, “us”) collects, uses, discloses and protects personal information when you visit or make a purchase from https://coastalsdrinkco.com (the “Site”). We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

What we collect

We collect the following personal information:

• Device and usage information: browser type, IP address, time zone, cookie identifiers, pages viewed, referring sites, and how you interact with the Site.
• Order and account information: name, email, phone number, billing and shipping addresses, and payment details. We do not store full credit card numbers.
• Communications: messages you send us and your marketing preferences.
• We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers that support our store and marketing.

Why we collect it

We use personal information to:

• Process and deliver orders, including payment, shipping and order confirmations
• Provide customer support and detect and prevent fraud
• Operate, secure and improve the Site, including analytics and performance
• Send marketing emails and show advertising you are more likely to find relevant, where permitted
• Comply with legal obligations

Our platform provider (Shopify) and Shopify Network Intelligence

Our store is hosted on Shopify. When Shopify Network Intelligence (SNI) is enabled, Shopify securely uses information about customer interactions with our store together with information from other merchants to power advanced features (“Enhanced Services”) such as improved search, recommendations, performance and marketing measurement. Your data is not made available to other merchants.

You can learn more and exercise choices with Shopify here:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal: https://privacy.shopify.com

Some Shopify apps and features require SNI. If SNI is disabled, features such as the Shop channel, Shopify Email, Shopify Search & Discovery, Shopify Audiences and Shopify Collabs may not be available.

Sharing your personal information

We share personal information with trusted service providers to help us operate our business, including:

• Shopify (store platform and hosting)
• Payment processors and fraud prevention tools
• Logistics and delivery partners
• Analytics and advertising partners (for example, Google Analytics)
• Professional advisers and regulators where required by law

Shopify may process personal information in several countries. This can include Singapore, Canada, the United States and Ireland. When we disclose information overseas, we take reasonable steps to ensure it is protected in line with the APPs.

Cookies and analytics

We use cookies and similar technologies to operate the Site, measure performance and help show ads that are more relevant to you. You can control cookies through your browser settings. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

If you visit from regions that require cookie consent, you may see a cookie banner and a link to manage preferences.

Marketing communications and advertising

If you sign up for marketing, we will send you updates and offers. You can unsubscribe at any time using the link in our emails. We may use advertising partners to show ads that are more relevant to your interests. Where required by law, we will seek consent or provide an opt out.

Access and correction

You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us using the details below.

Complaints

If you have a privacy concern, contact us first using the details below and tell us what happened. We will respond within a reasonable time. If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Retention

We keep personal information only for as long as needed for the purposes set out above, or as required by law. If you ask us to delete information, we will take reasonable steps to do so unless we need to keep it. Shopify maintains its own retention practices for information it processes. See Shopify’s privacy pages for details.

Children

The Site is not intended for individuals under 18.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the most recent version.

Contact us

If you have questions, want to exercise your rights or make a complaint, contact:

Coastal Drink Co
Email: hardcoco@coastaldrinkco.com

Postal: 31 Eyles Av, Murwillumbah, NSW 2484